Through interactive video this course will take you to realistic mental health scenarios where you have the power to determine if the person you interact with will survive. You will learn techniques in dealing with those that are threatening, uncooperative & unresponsive and you will be taught how to de-escalate those in crisis, verbally and non-verbally communicate to optimize the outcome, and how to portray empathy to increase trust. Training is based on research that has been scientifically evaluated to decrease physical & weapon force by up to 41%, adding value, confidence and safety to your career.
Emergency Medical Services, Fire, Law Enforcement
De-Escalation, Mental Illness
Any member may view this course.