Fulfilling a desire to serve is why 9-1-1 Telecommunicators take on the challenges of working in call centers. That desire to serve does not automatically relieve them from the human burden of biases. 9-1-1 Telecommunicators feel an unwavering need for professional and personal improvement. This course provides them with the opportunity for professional and personal development by helping to understand why we have biases and how they impact our behaviors. This one-day course provides them with the tools to self-assess their biases using an academically validated assessment, understand how to recognize biases in the workplace and apply a mitigation model to create a better work environment and increase service quality.
At most 35 students with 1 instructors
Emergency Medical Services, Fire, Law Enforcement
Accountability, Community Relations, Cultural Competency, Reform, Telecommunicators
Advanced, Beginner, Intermediate
Any member may attend this course.
See specific classes for location and instructor information.