Communicating honestly with a focus on desired results can be tough at times—particularly when you need to deliver a difficult message, give performance feedback, or confront challenging behavior. It’s especially hard to deal with anger, silence, or tension. However, navigating your way through these situations is key to being able to resolve conflict and promote creative problem solving.Challenging Conversations is a half-day training program based on the flexible five-step SPEAK Model. It will help you learn to communicate without alienating others and listen even if you are “triggered” by what you are hearing.
16 to 25 students with 1 instructors
Emergency Medical Services, Fire, Law Enforcement
Career Development, Command & Leadership, Communication, Human Resources, Professional Development
Advanced, Beginner, Intermediate
Any member may attend this course.
See specific classes for location and instructor information.