Drive your public
safety career forward

Searching the Marketplace

Courses in the FirstForward Marketplace may be found by entering simple keywords. These search terms are used to match against course titles, course descriptions, topic areas, class locations, and the name of the vendor providing the training.

You may further refine the keyword search by including special commands:

  • To match the beginning and end of a word, include * in the middle of a keyword as wildcard (e.g., crim*s)
  • To match a specific phrase, add double quotes (e.g., "in the field")
  • To require words, add + before the word or phrase (e.g., +enforcement)
  • To exclude words, add - before the word or phrase (e.g., -structure)

Except when an exact match is required, the Marketplace search will attempt to match similar words, including partial matches and some misspellings.

Tools for:
Featured Training
Listening
Loading Nationally Certified
classroom-course Classroom Training
$95.00

Course Information

Better listeners make better leaders. They know what to listen for and how to translate that into meaningful action to influence change and engage employees in the agency’s mission. Their teams feel more valued, invested, and committed because they feel heard. Our half-day listening program is based on Five Fundamentals of Proactive Listening, and teaches the communication skills needed to build trust through better listening. When put into practice, these simple methods can reduce workplace stress and promote self-reliant problem solving.
4 hours
16 to 26 students with 1 instructors
Emergency Medical Services, Fire, Law Enforcement
Communication, Community Policing, Community Relations
Advanced, Beginner, Intermediate
Any member may attend this course.

Course Content

See specific classes for location and instructor information.
Error

This course is restricted

The training provider published this course with a restriction that requires students to have the following credentials on FirstForward:

With your current credentials, you may not purchase this training.

Assignment Restrictions

We just wanted to make sure you noticed the restrictions. While you can purchase the course it can only be assigned to employees with the required badge(s) shown below:

What would you like to do?

None

What is external training?

Most vendors publish their online and classroom courses in a way that allows FirstForward to process enrollments. This includes purchase of online courses that can be assigned and completed on this website and student registrations that reserve seats in a particular class.

Some approved vendors are granted permission to also publish courses as external training. Such courses can be discovered on the FirstForward Marketplace, but all purchase, enrollment and tracking of course completion is managed on the vendor's remote website. External training will appear in the Marketplace like other training, but will link to the website where the purchase takes place.

Because course completion is tracked elsewhere, FirstForward will not be able to automatically include external training on your professional credentials. The student or the vendor providing the course will need to enter that completion manually.

Course License Options

The FirstForward Marketplace offers different licensing options available to course vendors. Each course may be offered for purchase under one or more of these license options:

A course purchased with a single-view license will be accessible only once. A member may restart or resume the course while in progress, but will no longer be able to view course material once the course is completed.

A course purchased with a one-year subscription license will be accessible for 365 days. A member may restart, resume or retake the course until one year after the purchase date.

Access to multiple courses can be purchased at once by subscribing to a course bundle offered by a vendor. All courses included in the bundle are available to take on demand for one year, allowing you the freedom to choose which topics are most important and relevant to your profession. Your subscription will allow you access to new courses as they are published and added to the course bundle.

Upcoming classes

More Information

Error

This course is restricted

The training provider published this course with a restriction that requires students to have the following credentials on FirstForward:

With your current credentials, you may not purchase this training.

FirstForward Policies

Updated: 05/12/2021 2:57 AM Eastern Standard Time

Updated: 05/12/2021 2:57 AM Eastern Standard Time