This one-day Enhanced Caller Management course is designed and delivered using a student-centered instructional model and provides 9-1-1 Telecommunicators with the ability to immediately enhance their performance by providing them with the knowledge and skills to apply best practices in customer service and liability mitigation, employ techniques for extracting critical information from challenging callers, prioritize calls and information by using protocols, and increase quality and accountability by employing self-assessment techniques.
18 to 30 students with 1 instructors
Emergency Medical Services, Fire, Law Enforcement
Community Relations, Customer Service, Emergency Preparedness, Telecommunicators
Advanced, Beginner, Intermediate
Any member may attend this course.
See specific classes for location and instructor information.