This course is about improving officer-citizen contacts, both legally and in terms of human relations. Human relations and interpersonal communication skills are the most important skills a law enforcement officer could possibly have, but there is wide disagreement on what exactly those skills look like in police applications. Consequently, training, supervision and discipline in this area are inconsistent, at best. Horror stories abound, as do claimed successes. Widely varying theories and applications receive anecdotal and experiential credit and blame for the successes and failures, but there has been little concerted or systematic application of subject matter expertise to this important matter. Therefore, officer performance runs the gamut from sound to poor with little organizational feedback or intervention. Dealing with people is complex and demanding, especially in law enforcement, but there are straightforward, guiding principles that, when applied, sharply improve odds of success and reduce both physical and legal risks. These proven pathways to success in law enforcement apply in patrol, investigative and confinement settings and empower officers to achieve law e
1 to 100 students with 1 instructors
Accountability, Communication, Community Relations, Management, Policy
Advanced, Beginner, Intermediate
Any member may attend this course.
See specific classes for location and instructor information.