This 2-day interactive, skills-based course prepares officers to effectively handle angry, defiant, and noncompliant citizens by using strategic communication and questioning skills rooted in conflict resolution principles. Insight Policing skills empower officers to deescalate conflict, command a scene without the use of force, secure cooperation and compliance in some of the most challenging encounters, and capitalize on their policing skills to make targeted and precise enforcement decisions that maintain safety, hold up in court and that citizens find fair.
12 to 16 students with 2 instructors
Emergency Medical Services, Fire, Law Enforcement
Communication, Community Relations, Conflict Resolution, Decision Making, De-Escalation
Advanced, Beginner, Intermediate
Any member may attend this course.
See specific classes for location and instructor information.