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Featured Training
Spanish for Office & Service Professionals
Loading Nationally Certified

Spanish for Office & Service Professionals

Alentado Training Consultants, LLC

Classroom Training
$295.00

Course Information

-Obtaining accurate biographical information and avoiding data entry problems
-The essentials to gather information and complete intake and other paperwork in Spanish
-Handling appointments for Spanish speaking staff or interpreters
-Determining if an emergency exists or if immediate follow-up by a fluent speaker is needed
-Taking messages for Spanish-speaking staff
-Assessing and/or determining basic service needs in person and on the phone
-Cultural information related to serving Latino clients
-Interview control techniques and “understanding the answers”
-Becoming a more effective “gatekeeper” for 1st contacts with your agency
24 hours
15 to 30 students with 1 instructors
Fire, Law Enforcement
Communication, Community Relations, Cultural Competency, Needs Assessment, Professional Development
Beginner
Any member may attend this course.

Course Content

See specific classes for location and instructor information.

Warning

This course is restricted

The training provider published this course with a restriction that requires students to have the following credentials on FirstForward:

With your current credentials, you may not purchase this training.

Assignment Restrictions

We just wanted to make sure you noticed the restrictions. While you can purchase the course it can only be assigned to employees with the required badge(s) shown below:

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Course License Options

The FirstForward Marketplace offers two licensing options available to course vendors. Each course may be offered for purchase under one or both of these license options:

A course purchased with a single-view license will be accessible only once. A member may restart or resume the course while in progress, but will no longer be able to view course material once the course is completed.

A course purchased with a one-year subscription license will be accessible for 365 days. A member may restart, resume or retake the course until one year after the purchase date.

Upcoming classes

More Information

Warning

This course is restricted

The training provider published this course with a restriction that requires students to have the following credentials on FirstForward:

With your current credentials, you may not purchase this training.

FirstForward Policies

Updated: 06/29/2018 8:45 AM Eastern Standard Time