In its 2003 report, "Training the 21st Century Police Officer: Redefining Police Professionalism for the Los Angeles Police Department," the RAND Corp. noted, "To communicate effectively is to be skilled in the overt and the subtle, to make one's intentions known whether the recipient is deaf, unable to understand English, mentally handicapped, enraged, under the influence of drugs or alcohol, or simply unfamiliar with normal police procedure." Good officers can communicate effectively even under tremendous stress. The skill is critical to successfully gaining compliance or cooperation from subjects, and in managing situations where arrest, search and seizure, or use of force, which the report notes, are "intricately related" are required (Miller). Therefore, this course is designed to teach participants how to de-escalate situations using words and what to do when words fail.
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